Public Safety Dispatch Center
The Holbrook Public Safety building house's a combined Police and Fire Department Dispatch Center. It is staffed by a Police Officer and a Fire Department Dispatcher. Both work independently of one another, and handle all phone and radio communications for their respective departments. They also will assist with the duties of one another when one is tied up or multiple calls are incoming.
This page deals with the Fire Department side of the Dispatch Center.
Holbrook Fire Alarm
Holbrook Public Safety Communications Center is a state of the art Communications Center
and is responsible
for processing all requests for emergency and fire and medical assistance
received through the 911 system, to the Towns of Holbrook, Sharon, and Abington
Fire Departments. EMD Dispatch to the town of Whitman Fire Department, and
Police Communications to the Town of Holbrook. Providing pre-arrival assistance to callers,
and dispatching appropriate response units. The Communication center is also
responsible for the management of the computer-aided dispatch (CAD) geographic
center is staffed with emergency medical dispatchers (EMD) and emergency fire
dispatchers (EFD), with eight full-time dispatchers, three part-time dispatchers
and one Communications Director.
personnel are APCO certified emergency medical dispatchers and undergo
continuing education on the EMD system.
Holbrook Public Safety Communications Center was one of the first to receive
the MCSA Communications center award for excellence.
CAD system provides department dispatchers with fire and EMS unit configuration
recommendations, unit status, and incident tracking for all emergency incidents.
Since its installation, the CAD system has proven to be a powerful tool in
effectively managing department resources and emergency personnel.
Communications Center is also the fire district control
point for Norfolk County. All requests for mutual aid and other resources are
handled though Holbrook
Safety Communications Center.